![]() You can then return items at any of our retail locations or you can send your items to:Īll returns from the web store will be processed at our head office and cannot be issued in a retail store. If you are not completely satisfied with your online purchase please reach out to. If you have made a purchase with a Jump Plus Gift Card the refund amount will go back to a Gift Card. If the original card cannot be provided a refund will be issued to a jump+ Gift Card. If a refund is being issued on debit (under $2000) or credit card please bring the original card used to make the payment. Valid government-issued photo ID may be requested to verify your name and address. In the case of items returned with a gift receipt, jump+ will offer a jump+ Gift Card equal to the purchase price of the gift, including tax and any other fees. Please allow up to 14 days for your refund to be issued.Refunds will be issued to the original method of payment.You will be refunded to the same payment method you used to make the purchase.Returns made via Royal Mail, Drop off point or courier: For more information about returning a restricted item, click here.If you ordered items from our external home assortment please follow the instructions detailed on the paperwork included in your parcel, or contact Customer Service if you need help to return these items.For hygiene and safety reasons, we can only accept returns of Beauty items if the product is unopened.Items purchased in store must be returned to store.Fabric face masks cannot be returned due to safety and hygiene reasons.All furniture and lighting must be returned in the original packaging.Fresh flowers and plants cannot be returned.Please note that our return policy may differ for designer, special collections and our external home assortment, including flowers and plants.wrong or missing items), furniture and lighting can only be returned to our online warehouse. If you would rather return in store, just show the return in store QR code in your app or order confirmation email. If you need to book a return for a parcel over 15kg or over 120cm long then please use this link. Find your nearest Parcel Shop here!Įvri courier collection – printer requiredīook your return online and a label will be generated for you to print at home. You can return more than one order in the same parcel, just make sure that you register a return for each separate order.īook your return online and a QR code will be generated to print your label at the Post Office when you drop off your parcel.īook your return online and a QR code will be generated to print your label at the Parcel Shop when you drop off your parcel.If you can reuse something you have at home, even better! Our original packaging can be reused but, if you no longer have it, make sure it’s in something watertight.Then select your preferred return method to arrange your collection or drop off.To return to our warehouse, log in to our returns portal and let us know what you want to return and why.H&M are happy to refund within 28 days for any unsuitable items, provided they are in resalable condition.Disco queen Back to makeup The energetic Sara Biderman's beauty boosters.The energetic Back to makeup Beauty Products.
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